Africa Incoming provides excellent services to their clients and in order to maintain the credibility there
are some privacy policies that need to be followed by the customers for hassle free services throughout
their tour with the company. Being an avid tour operator, Africa incoming has strong commitment and
responsibility that should be known to the clients.
The Privacy policies of the company are as
follows:
- Africa Incoming plays the role in creating the itinerary and tailoring the complete tour package as per
the requirements. Offering you the services and desired necessities, Africa Incoming is free to use
their own independent suppliers with complete responsibility for complete arrangements.
- In regards to the law, the client must follow the custom and rules relating to the foreign exchange of
the visited country. For any violation, disrupt or danger during the tour, the team of Africa Incoming
with representative and agents will not be authorized for the outcome, and holds the right to exclude
the tour at any point under such unfavourable situation, without the refund. At the same time any
additional expense apart from the package fees, such as the exclusions, any compensation or charges not
mentioned in the inclusions, is not the liability of Africa Incoming.
- Africa incoming holds the right to add changes to the website at any point of time. You will be notified
as soon as possible to accept or reject the proposal if there are any major changes added after the
booking has been made. Africa Incoming will provide you with a complete refund as per the policy. If the
changes are out of the limit like the park fees, levies of the government and airports, Africa Incoming
will charge the addition to the price provided by the client.
- For changes in the recommended itinerary or booking, Africa Incoming is there to assist you wherever
possible. All the amendments and cancellation en route are to be made with the operators. The charges
added during the change by the suppliers must be paid by the client at the time to make the travel
arrangements as soon as possible. The clients will be charged R 100 per person for as the administration
charge for the changes or cancellation. The unused service and the expense that is incurred will not be
refunded to the client.
- The clients are advised to inform Africa Incoming and the service provided is there is any emergency or
problem for a quick response. At the same time, you can leave the feedback and complaints regarding the
displeased service within 28 days after the service end. Any complaint not registered or informed under
the clause mentioned, Africa Incoming should not be responsible for the same. The cases related with
legal dispute must be settled in the booking office of Africa Incoming at Johannesburg.
- complaint not registered or informed under the clause mentioned, Africa Incoming should not be
responsible for the same. The cases related with legal dispute must be settled in the booking office of
Africa Incoming at Johannesburg. The documentation is the responsibility of the agents and the clients
before the travel. All the visa, vaccination proof, health certificate and required credentials must be
in order as per the law of the country. If ant consequences and damage occur due to improper
documentation, Africa Incoming shall not be liable for the claim. To attain assistance regarding the
documentation, the client/agent must provide a written acknowledgement, allowing Africa incoming to
arrange them on behalf of the client.
- Africa incoming is not liable for changes and cancellation with compensation if there is situation
beyond the control. During the circumstance of war, strike, terrorist activity, industrial dispute,
nuclear disaster, weather condition, industrial dispute and government action with the situation that
are beyond our control, there will be no compensation provided for the loss.
- Africa Incoming is not liable for anything that is not mentioned or informed in the inclusion. Our
services include transportation, accommodation, meals and entrance fees with additional services that
will be added as per the tour. We don’t have any control over the services provided by the suppliers for
the tour. Any inconvenience or delay from the suppliers is not our liability that even includes the loss
and damage as injury and accident during the tour. At the same time, any loss of property, cancellation
or restriction of the tour is not the responsibility of Africa Incoming except it is caused due to the
negligence of the team. This includes changes or cancellation due to sickness, expense arising from the
providers. There will be no refund initiated for cancellation under the circumstances. To avoid loss due
to damage, it is advised to get all the needed insurance prior to the tour. Regarding the complaint and
unsatisfactory service y Africa Incoming, make sure to share the feedback within 28 days after the
travel. Any complaint register after the given period of time does not fall our liability. For the
carriers like transportation as air tickets, cruises, the land vehicle with accommodation Africa
Incoming holds the labiality if provided on your behalf. Africa Incoming is not liable for any service
you have arranged on your own
- Africa incoming is not responsible for any damage to the property or luggage of the client. The clients
are advised to take prior insurance.
- For marketing and promotional purposes, Africa Incoming holds the right to use the photographs and
videos that are taken during the tour. The client hereby agrees to allow Africa Incoming retain the
copyright for using the photographs in brochures and other possible media for marketing or advertising.
- All the documents and credentials fall under the responsibility of the client. You must obtain the visa,
passport, health certificates and vaccination, prophylactics and inoculations on the prior basis for
visiting the country. As per the rules, your Passports must be valid for 6 months and include at least
two black pages. The client should ensure that the information provided to Africa Incoming on the
passport must be identical with the Travel certificates and ID documentation. Africa Incoming can assist
the client after acknowledgement without any compulsion or liability. For any consequences in regards to
the documentation, Africa Incoming cannot be indemnified for the outcome.